Water is running across a finished floor and the homeowner is calling everybody in the local pack until somebody picks up. Whoever answers first and gives a real arrival time gets the job, and very often gets the water heater too. ServiceBuilt is built around that call.
No contracts. Ever. Month to month, cancel yourself in the app. No card to start, no demo call, no salesperson.
Nobody shops around on a burst supply line. They call until a human answers. Everything after that is logistics.
The AI phone agent picks up, gets the address and what is leaking, and books it straight onto the board. A missed emergency call is not a lost lead — it is a lost customer plus the water heater, the repipe and the next ten years.
You can see who is closest to a flooded kitchen instead of calling three techs to find out. One active job per technician, so the board tells the truth about who is actually free.
When the same address calls back Saturday, whoever answers has the history in front of them rather than asking the customer to explain it again.
Calls are attributed to their source, so you find out whether the emergency work is coming from LSA, the map pack or the yard signs — before you renew a budget.
A camera goes down a line and finds roots at forty feet. What happens in the next ten minutes decides whether that is a $400 ticket or a $9,000 one.
| What happens on the job | What the software does about it |
|---|---|
| Camera finds a collapsed section at 40 feet | Photos and video stills attach to the job from the phone. The homeowner sees the actual problem instead of being told about it. |
| Tech needs to quote three ways | Price book carries good, better and best — spot repair, liner, full replacement — priced the way you set them, not invented in the driveway. |
| Homeowner has to talk to a spouse | Estimate goes out by text and lands in Unsold Estimates. Follow-ups fire automatically at 24 hours, 48, 72 and a week. |
| Approved Tuesday morning | Text approval, timestamped, straight into Sold Estimates so the office knows it is real. |
| Job needs a permit and an inspection | Forms carry the checklist, photos and signature for the file, so the paperwork exists when the inspector asks rather than being reconstructed after. |
| Crew finishes, customer pays in the driveway | Tap to Pay on the iPhone through Square, or a pay-by-text link for the ones who are not home. |
Half of this trade happens behind a wall, under a slab or forty feet down a lateral. If it was not photographed it did not happen — for the customer, for the insurer and for the callback argument eight months later.
Build the checklist your crews actually use — pressure readings, before and after, the homeowner signature on the water heater strap — and it stays attached to the job.
They live on the customer record, not in one technician’s camera roll on a phone he no longer works here with.
When somebody says the leak was there before you touched it, the dated photograph is the end of the conversation.
Install date, model and photos sit on the customer record, so a warranty claim two years later takes a minute instead of an afternoon.
You connect the Square account you already take payments on. The rate you have is the rate you pay. ServiceBuilt takes no percentage of card volume and never becomes the merchant of record.
Deposits follow your existing Square schedule — next business day, free, for cards run before 8pm ET. We are not in the settlement path, so there is nothing for us to hold.
A tap or a contactless card on the iPhone already in the tech’s pocket, through Square Point of Sale on the same phone. No dongle, no hardware order.
For the ones who are not home or need to ask a spouse. The invoice goes out by text and the job closes itself.
There is no plumbing code library, no fixture-unit sizing calculator and no jurisdiction permit filing. This is not plumbing-specific engineering software and it will not pretend to be.
Garage doors and plumbing are the same business wearing different uniforms — an urgent call, a diagnosis, a three-option quote, an approval, an install crew, an invoice and a commission. Every one of those was built because a job went wrong without it. Your job types, price book and pay rules are yours to configure.
It was built inside a garage door company and still runs one every day. That is where the credibility comes from and it is also the honest limit: there is no code library, no fixture-unit sizing, no permit filing.
What transfers completely is the shape of the work. An emergency call, a diagnosis, a three-option quote, a text approval, an install crew, an invoice and a technician who gets paid a percentage of it — that is the same in both trades, and it is what the software is actually made of.
Yes. Forms support photo, signature, date, number and checkbox fields, so you can build the checklist your crews actually use and it stays attached to the job and the customer record. In a trade where most of the work happens behind a wall or under a slab, that file is what settles warranty claims and callback arguments later.
The dispatch board is a map with drag scheduling, so you can see who is closest rather than calling around to find out. When the office is buried, Riley answers, gets the address and the problem, and books the call onto the same board.
No. You connect your own Square account and pay whatever rate you have with Square. We add nothing and never become the merchant of record. Deposits go from Square to your bank on your existing schedule.
We migrate it free on either plan and we do the moving — customers, jobs, estimates, invoices, payments and price book. You review what came across, and what did not, before anything goes live.
No. Both plans are month to month, you cancel yourself in the app, and there is no term to get out of. The trial is 30 days and does not ask for a card.
We migrate your history free on either plan, and we do the moving. If it is not better than what you have, you have lost nothing but a month.
No contract · Cancel in the app · Unlimited technicians
