Every other page on this site has to explain how a garage door company’s software applies to another trade. This one does not. ServiceBuilt was written for Direct Service Overhead in Little Rock, and it has been running that company’s real jobs, real invoices and real payroll since before a line of it was ever sold. If you run doors, you are looking at software built from the inside of your own trade.
No contracts. Ever. Month to month, cancel yourself in the app. No card to start, no demo call, no salesperson.
The car is trapped, the customer found you on the map pack, and whoever gives a real arrival time gets it. What happens in the next hour decides whether it was a spring or a spring, cables, rollers and a tune-up.
| What happens on the job | What the software does about it |
|---|---|
| Call comes in at 7:40am, car stuck inside | Riley answers if the office has not opened, gets the address and the door problem, and books it onto the board. |
| Caller has been here before | Caller ID matches them to the customer record before anybody says hello — the door, the last visit, what was replaced. |
| Tech arrives and finds a 10,000-cycle spring at year seven | Price book carries good, better and best: standard replacement, high-cycle upgrade, or high-cycle with cables, rollers and a tune-up. |
| Customer takes the middle option | Approved on the phone at the door, or by text if the homeowner is at work and the spouse has to see it. |
| Paid in the driveway | Tap to Pay on the iPhone through Square. No reader to buy, nothing to lose out of the truck. |
| Tech gets paid on it Friday | Commission runs on gross profit, so the spring and cable cost comes out before the percentage does. |
Doors are a long sale with a manufacturer lead time in the middle of it. Most shops lose them in the gap between the tech who quoted it and whoever was supposed to chase it.
Every quote that has not closed sits in one list with its age, and the follow-ups fire on their own at 24 hours, 48, 72 and a week.
Not ordered, ordered, arrived — separately from pending approval, approved, scheduled, arrived, installed. Nobody schedules a crew for a door still on a truck from the manufacturer.
Options priced the way you price them, with good, better and best on the same screen the tech is standing in front of the customer with.
Forms carry photo, signature, date and number fields, so the opening measurements and the existing conditions are on the job six weeks later when the crew shows up.
A rebuild package at $1,100 with $380 of springs, cables and rollers in it is not the same as $1,100 of labour, and paying the same percentage on both is a slow leak nobody notices until the year is over.
Material cost comes off before the percentage, on every job, in every payroll run.
What each technician billed, what it cost, what they earned, week by week — before payroll, not after.
When a job has no cost on the parts, its commission is held rather than quietly paid on a wrong number, and the jobs holding it up are listed so somebody can fix the price book.
Per job, and per lead source, so you know which doors made money and which advertising produced them.
The dispatch board looks like that because a whiteboard failed on a Saturday. Commission runs on profit because revenue commission overpaid a technician by thousands over a year. The unsold estimate list exists because a $9,000 double-door quote sat for two months and nobody knew.
This is not a product with a reference customer. It is the operating system of a working garage door company with more than 1,500 reviews at 4.9 stars, and when something breaks in it, it breaks for us first and gets fixed the same week.
Yes, literally. It was written for Direct Service Overhead in Little Rock and has run that company’s jobs, invoices and payroll every day since before it was ever sold to anyone else. The other trades on this site are shops adopting software that came out of this one, not the other way round.
That is what the price book is for. Standard, high-cycle, and high-cycle with cables, rollers and a tune-up sit as three priced options on the screen the technician is holding in front of the customer — so the conversation happens the same way on every truck instead of depending on who showed up.
Install Board keeps the order state separate from the job state. The order runs not ordered, ordered, arrived; the job runs pending approval, approved, scheduled, arrived, installed. That separation is exactly what stops a crew getting scheduled for a door that has not shipped.
On gross profit rather than revenue, if you want it that way — material cost comes off before the percentage. On a rebuild package with a few hundred dollars of springs and cables in it, the difference between the two methods is thousands of dollars a year in the wrong direction.
We move it free, on either plan, and we do the moving — customers, jobs, estimates, invoices, payments and price book. The first migration into this system was 22,000 jobs, reconciled line by line. You review what came across, and what did not, before anything goes live.
No. Tap to Pay on iPhone runs through the Square Point of Sale app on the phone the technician is already carrying, so there is no dongle to buy and nothing to lose out of a truck. The money lands in your own Square account at your own rate.
We migrate your history free on either plan, and we do the moving. If it is not better than what you have, you have lost nothing but a month.
No contract · Cancel in the app · Unlimited technicians
