Not a lead. A job. The homeowner with water on the floor calls down the local pack until a human answers, and the fourth ring is where your marketing budget goes to die. Riley answers, finds out what is wrong and where, and puts it on the board.
No contracts. Ever. Month to month, cancel yourself in the app. No card to start, no demo call, no salesperson.
After-hours mode covers the nights and weekends; always-on mode covers the days the office is buried. Both are settings, not a rebuild.
Name, callback number, service address and what is actually wrong — the four things without which a message is not a job.
The appointment lands in the same dispatch board your daytime calls land in. No inbox to transcribe in the morning.
If the line is struggling or the caller needs a human, the call transfers rather than apologising in a loop — and if nobody picks up, the caller gets a text so the lead survives the call.
Recording used to hang off the forwarding step, which meant calls the agent handled herself were never recorded at all. It is now recorded at the call level, so every path is covered.
The Calls screen carries the audio, the transcript and a summary, so a disputed conversation is a thirty-second check.
A configurable notice at the start of the call — the wording is yours — for the two-party-consent states and for peace of mind.
Calls attach to the customer record, so the history is in one place rather than in a phone system nobody logs into.
Calls are tracked to where they came from, so the ROI report knows which advertising produced the booked job.
No. It is included in Powerhouse at $448 a month with unlimited technicians. Most platforms that offer an AI answering product at all sell it as a per-minute or monthly add-on on top of the subscription.
Book. She takes the name, callback number, service address and the problem, and puts the appointment on the same dispatch board your daytime calls go on. A message you transcribe in the morning is not what this is.
No. It has an off mode, an after-hours mode and an always-on mode, and plenty of shops run it only for nights and weekends. Nothing else in the product depends on it.
Yes, all of them — at the call level, so it covers the ones Riley handles herself, the ones transferred to a person and the voicemails. There is a configurable spoken notice at the start of the call if you want callers told, and the wording is yours.
It transfers to a person. If nobody picks up, the caller gets a text so the lead does not die with the call — which is the whole reason the feature exists.
We migrate your history free on either plan, and we do the moving. If it is not better than what you have, you have lost nothing but a month.
No contract · Cancel in the app · Unlimited technicians
